We are specialized in the sales, maintenance, and installation of professional kitchen equipment, warewashers, and other specialized appliances for professional kitchen use. With the help of our professional staff, we offer consulting and kitchen technology planning according to the latest guidelines and HACCP standards. We guide you through key phases, from the idea to the final implementation.
In the planning phase, you can expect professional consulting and finding the best solutions to realize your ideas. We offer comprehensive and professional implementation of kitchen technology planning in the field of F&B industry (Food & Beverages), based on the wishes and needs of the customer, in accordance with HACCP guidelines. We make a conceptual plan, which is the basis for making an official offer. We provide functionality and energy efficiency of the offered equipment, and based on the individual wishes of the client, with the help of our partners, we also perform the visualization of the final project in 3D. In addition to the entire plan of the industrial kitchen, we can make only a partial plan for you, such as a plan for setting up a bar counter or setting up an individual part of a kitchen line. Our team of experts will guide you through all phases of planning, from measurements, drawing of technological plans with micro-locations, to implementation and final installation.
After the successful design phase and confirmation of the offered equipment, the project implementation phase follows. Installation on all pre-prepared construction plugs and connections. Our team technicians perform the delivery and installation of kitchen equipment on the agreed date – as quickly as possible, and with a high degree of professionalism. We always strive to adapt to the wishes and requirements of the client, as the investment in the renovation of equipment is a unique moment, so we always strive to comply with the agreed deadlines and be as strict as possible.
The final phase of the implementation is the start-up of all connected elements with the instruction of the staff for the correct use of the devices. After a successful handover of the kitchen, the project is completed and the customer can start using the appliances; during the warranty period, we provide you with regular and preventive inspections and possible elimination of defects.
Our opinion is that in the after-sales service phase, real cooperation with the customer has just begun. Our company has grown on the basis of service, so we are even more aware of the importance of responsive and quality service. Our service team consists of experts in the field of catering and refrigeration, so we can offer the customer comprehensive support in all catering and trade facilities. We can proudly say that we eliminate more than 92% of service orders at the first visit of the customer, and with our number of service technicians, we cover the entire territory of Slovenia and the near abroad. We offer quality service and installation of all professional catering devices from our sales program, and at the same time, we also offer service and supply of spare parts for the most catering equipment from other renowned manufacturers.
The service of larger devices is performed by our field teams, but if the fault is more complex and it is necessary to take it to the workshop, we usually provide a replacement machine for the time of solving the issue. Under special conditions, we offer customers 24/7 service with a response time of 4 hours from the time of the service order. Based on more than 10 years of experience, we always advise customers in the planning phase to choose the right equipment and contractor, to avoid later inconveniences in equipment maintenance, as more and more providers offer low-cost equipment, which does not ensure the expected durability.
The COVID situation turned the world as we knew it upside down, forcing us into great mutual solidarity and cooperation. In response to the situation, as a novelty in our offer, we have included various favorable financing options, in the form of business leases with the possibility of redemption or credit for 36 months. The purpose of financing is to ensure financial stability, which facilitates the customer’s decision to purchase equipment and significantly contributes to the easier start-up. We provide financing to all small and medium-sized companies that are newly embarking on an entrepreneurial path or are already established catering companies that need financial resources to facilitate business. If there is interest in financing the equipment, we invite you to contact us, and together we will choose the right path for the realization of your project.